At Sentient, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our AI platform.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information
When you contact us, book a demo, or download materials, we may collect your name, company name, job title, email address, phone number, and other contact details.

b. Technical Information
When you use our website or platform, we automatically collect data such as your IP address, browser type, device identifiers, operating system, usage data, and cookies.

c. Operational & Sensor Data (Platform Users)
For customers using our AI platform, we may process asset, sensor, and operational data as part of our analytics and predictive maintenance services.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our platform and services

  • Process demo requests, inquiries, or transactions

  • Personalize your user experience

  • Analyze and improve system performance

  • Communicate updates, offers, or technical notices

  • Ensure compliance with applicable laws and regulations

3. Sharing & Disclosure

We do not sell or rent your personal data. We may share limited information with:

  • Service providers who help operate our platform (e.g., hosting, analytics, or communications providers)

  • Business partners as part of integrations or collaborations

  • Regulatory authorities when legally required to comply with laws or enforce agreements

All third parties are obligated to maintain confidentiality and security standards consistent with this policy.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure. Our platform uses enterprise-grade encryption and is hosted on SOC 2–compliant infrastructure.

5. Data Retention

We retain your personal and operational data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contract.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and obtain a copy of your data

  • Request correction or deletion of inaccurate data

  • Withdraw consent for processing

  • Object to certain data uses

To exercise these rights, contact us at [insert contact email, e.g., privacy@sentient.ai].

7. Cookies & Tracking

Our website uses cookies and analytics tools to enhance user experience and track site performance. You can manage your cookie preferences through your browser settings.

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure such transfers are conducted under appropriate data protection frameworks (e.g., Standard Contractual Clauses).

9. Updates to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Sentient
Email: privacy@sentient.ai